To reduce shipping costs, MinusH20 endeavors to ship customer orders using reputable shipping companies that offer the lowest shipping price available at the time of ordering.MinusH20 reserves the right to limit quantities on orders.All orders are shipped within 48 hours of receiving payment. Standard Shipping delivery is Canada Post Ground.Shipping charges are calculated automatically for Canada Post Ground delivery, based on the order weight.Delivery charges apply for street addresses in the Canada or US only, and products shipped directly to you from our distribution warehouse.Normally, delivery takes from four (4) to ten (10) business days after we receive your order and will depend upon your location. Shipping orders addressed to places like Alaska & Hawaii can take an additional two (2) days for delivery.Customers in Canada or USA requiring Next Day or Second Day Air delivery are required to contact us for a quote. Faster delivery meth-ods may be available at an additional cost. Contact us for pricing and include the delivery address postal or zip code. Certain orders may have over weight and fuel surcharges added. These extra charges are processed to your credit card, and will not appear on your initial order, but will be on the customer invoice.Please contact us for information and quotes.Please Note:Canada Post, UPS and major Courier Companies will not deliver to Post Office (PO) boxes or Military Addresses.MinusH20 may also make use of other ground shipping companies as an alternative delivery service.As a Green organization, we attempt to include “green” into our shipping process as well. Every attempt is made to pack orders with com-plete recyclable packaging materials. Please recycle packaging materials accordingly.The following may result in delayed shipping or delivery:•Incorrect shipping address•Shipping address does not match billing address•Payment delay or issue•Canceling items, combining orders or changing your shipping address•Custom Order requests. While we accept and process custom requests, these can result in shipping delays.•Canada Post / UPS failure to deliver (e.g. severe weather conditions)International OrdersPlease Note:Customers are responsible for all custom duties, tariffs, taxes, etc as applicable in their province, state or country. We do not collect any statutory fees from our customers before we ship their order/s. The customer/s is required to pay any statutory fees upon receipt of the order where applicable. We do this to avoid any confusion and having customers paying these taxes twice, then, having to apply for a refund.For orders outside of Canada, we will email you with additional shipping charges that may apply. Upon approval and payment, we will then process your order.Back-OrdersWe make every attempt to have all items in stock, however, in the event an item is back-ordered, it will be shipped out as soon as possible by standard ground shipping. We will contact you and keep you aware of timeline for delivery.Return Policy100% Money Back Guarantee within 10 days of the shipment date. Shipping and handling charges are non-refundable.When making a return you need to contact us first, so that we can advise you on the process.
Returns/RefundsOops. Things didn’t work out on this order or shipment? Please call us so that we can make things right. Before returning any item, you will need to contact us and obtain a RMA - Return Merchandise Authorization. This is really simple. Have your order number handy and call our customer service desk. Once the issue has been reviewed, an RMA will be issued. This will need to be included with your product return. Once the item has been return, the appropriate refund will occur.
ADDRESS156 Duncan Mill RoadSuite 19Toronto, ON M3B 3N2Canada