To reduce shipping costs, MinusH 2 0 endeavors to ship customer orders using reputable shipping companies that offer the lowest shipping price available at the time of ordering. MinusH 2 0 reserves the right to limit quantities on orders. All orders are shipped within 48 hours of receiving payment. Standard Shipping delivery is Canada Post Ground. Shipping charges are calculated automatically for Canada Post Ground delivery, based on the order weight.   Delivery charges apply for street addresses in the Canada or US only, and products shipped directly to you from our distribution warehouse.   Normally, delivery takes from four (4) to ten (10) business days after we receive your order and will depend upon your location.  Shipping orders addressed to places like Alaska & Hawaii can take an additional two (2) days for delivery.   Customers in Canada or USA requiring Next Day or Second Day Air delivery are required to contact us for a quote. Faster delivery meth- ods may be available at an additional cost. Contact us for pricing and include the delivery address postal or zip code.  Certain orders may have over weight and fuel surcharges added. These extra charges are processed to your credit card, and will not appear on your initial order, but will be on the customer invoice. Please contact us for information and quotes. Please Note: Canada Post, UPS and major Courier Companies will not deliver to Post Office (PO) boxes or Military Addresses. MinusH 2 0 may also make use of other ground shipping companies as an alternative delivery service. As a Green organization, we attempt to include “green” into our shipping process as well.  Every attempt is made to pack orders with com- plete recyclable packaging materials. Please recycle packaging materials accordingly.   The following may result in delayed shipping or delivery: Incorrect shipping address Shipping address does not match billing address Payment delay or issue Canceling items, combining orders or changing your shipping address Custom Order requests.  While we accept and process custom requests, these can result in shipping delays. Canada Post / UPS failure to deliver (e.g. severe weather conditions) International Orders Please Note: Customers are responsible for all custom duties, tariffs, taxes, etc as applicable in their province, state or country. We do not collect any statutory fees from our customers before we ship their order/s. The customer/s is required to pay any statutory fees upon receipt of the order where applicable. We do this to avoid any confusion and having customers paying these taxes twice, then, having to apply for a refund. For orders outside of Canada, we will email you with additional shipping charges that may apply. Upon approval and payment, we will then process your order.   Back-Orders We make every attempt to have all items in stock, however, in the event an item is back-ordered, it will be shipped out as soon as possible by standard ground shipping. We will contact you and keep you aware of timeline for delivery.   Return Policy 100% Money Back Guarantee within 10 days of the shipment date. Shipping and handling charges are non-refundable. When making a return you need to contact us first, so that we can advise you on the process.
Information we collect:We may collect information about you from a variety of sources, including information we collect from you directly; information we collect about you when you visit our site, use our services, or view our online advertisements; and information we collect about you from other sources (where permitted by law). Information we collect directly from you:We collect information directly from you when you choose to participate in our offers and programs or otherwise provide information directly to us. The following are examples of information we may collect directly from you:   • Name, email address, postal address.  • Phone number or mobile number.  • Age.  • Date of birth.  • Other information about you and your family such as gender or product use preferences and/or behaviors.  • Demographic information.  • Payment information (such as a credit card).  Information we collect when you visit our Site, use our Services, or view our Online Advertisements:We use cookies and other technologies to collect information about you when you visit our site, use our services, or view online advertisements. A cookie is a small file placed on your computer when you visit a site. We use cookies to monitor how our site is used and to help personalize your online experience. You can accept or decline cookies. Most browsers automatically accept cookies. To learn more about cookies look at the cookie settings available in your specific web browser. Web beacons are small bits of code that communicate with third parties and are embedded in web pages, or our ads. We may use web beacons to deliver or communicate with cookies, to count users who have visited a web page, to understand usage patterns or other third party functionality. You can disable the ability of Web beacons to store cookie information by declining cookies. The following are examples of information we may collect with these technologies:  • Your browser type and operating system.  • Web pages you view.  • Links you click.  • IP address.  • Site you visited before coming to our site. All of the information we collect about you may be combined to help us tailor our communications to you and to develop world-class products and services of superior quality. How we use this Information:To provide offers, products and services. We use the information we collect to provide the products and services you request, to tell you about other products and services offered by Minus H2O, and to manage our site and services. The following are ways we may use the information we collect about you:  • Develop new products and services. • To provide you with other services that we have offered to you • Process payment for purchases or other services. • Protect against or identify possible fraudulent transactions. • Develop and provide advertising tailored to your interests. • Analyze the use of our products, services, and site. • Understand how you arrived at our site. • Determine the effectiveness of our advertising. • Enforce our Terms and Conditions and otherwise manage our business. Third-Party Advertising:We may allow third parties, including business partners and ad networks, to display advertising on our site. Some of these companies may place a cookie on your computer to recognize your computer each time they send you an online advertisement. This enables them to understand where you, or others who are using your computer, saw their advertisement and deliver ads that they believe are of interest to you. We do not control these companies’ use of cookies. How we use Cookies, Web Beacons and other Technologies:We use these technologies to provide you a richer and more personalized consumer experience. We do not store any of your personal information in cookies, web beacons or other technologies on your computer. Information Sharing:The success of our business depends on your trust, and we do not sell your personal information to marketers outside of Minus H2O. We share your personal information only as described below and within Minus H2O. In general, we do not share personal information with marketers outside of Minus H2O unless we have clearly asked for and obtained your explicit consent. Third-party Service Providers:We rely on third-party service providers to perform a variety of services on our behalf. In so doing, we may need to share your personal information with them. Please note that we provide our service providers with only the personal information they need to perform their services and we require that they protect this information and not use it for any other purpose. For example, we may rely on a service provider to:    • Fulfill your product and service requests and answer your questions.   • Host our site.   • Conduct research and analyze data to improve our products, services and site. We provide these companies with the personal information they need to provide these services on our behalf. We require these companies to protect this personal information and to not use the information for any other purpose. Aggregated and Non-Personal Information:We may share aggregated information that cannot identify you for general business analysis. For example, we may disclose the number of visitors to the Minus H2O site or services. Information Security:We are committed to keeping personal information secure. We have appropriate technical, administrative and physical procedures in place to protect personal information from loss, misuse or alteration. We limit access to personal information to those who have a business need. We keep personal information only for a reasonably needed amount of time. When we provide your personal information to our third party service providers we require those companies to protect the information and to not use the information for any other purpose. When we collect or transmit sensitive information such as a credit card number, we use industry standard methods to protect that information. Children’s Online Privacy:We do not intentionally or knowingly collect information from children under the age of 13. We neither identify information as originating from children nor do we market our website or services to children. 
Agreement Between User and Minus H 2 O: The Minus H 2 O website is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Minus H 2 O webite constitutes your agreement to all such terms, conditions, and notices. Additionally, the Minus H 2 O website may themselves contain additional terms that govern particular features. PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMERS CAREFULLY BEFORE USING THIS WEBSITE. By accessing or using this site, you agree to these terms of use, conditions and all applicable laws. If you do not agree to these terms you may not use this site. Modification of These Terms of Use: Minus H 2 O reserves the right to change the terms, conditions, and notices under which the Minus H 2 O website is offered, including but not limited to the charges associated with the use of the Minus H 2 O website. You are responsible for regularly reviewing these terms and conditions. Use of Site. Personal and Non-Commercial use Limitation: Unless otherwise specified, the Minus H 2 O website is for your personal and noncommercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Minus H 2 O website. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, electronically copy, download and print hard copy portions of the material from the different areas of the site solely for your own noncommercial use, or to place an order with Minus H 2 O or to purchase Minus H 2 O products. Any other use of materials on this site, including but not limited to the modification, reproduction, distribution, republication, display or transmission of the content of this site, without prior written permission of Minus H 2 O is strictly prohibited. Copyrights and Trademarks: The entire content included in this site, including but not limited to text, design, graphics, interfaces, or code and the selection and arrangements thereof is copyrighted as a collective work and is the property of Minus H 2 O. All trademarks, service marks, and trade names (collectively the “Marks”) are trademarks or registered trademarks of and are proprietary to Minus H 2 O, or other respective owners that have granted Minus H 2 O the right and license to use such Marks. Minus H 2 O respects the intellectual property of others, and we ask our users and visitors to do the same. Minus H 2 O will process and investigate notices of alleged infringement and will take appropriate actions under the Digital Millennium Copyright Act (“DMCA”) and other applicable intellectual property laws. Upon receipt of notices complying with the DMCA, Minus H 2 O will act to remove or disable access to any material found to be infringing or found to be the subject of infringing activity and will act to remove or disable access to any reference or link to material or activity that is found to be infringing. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide Minus H 2 O the following information. Please be advised that to be effective, the Notification must include ALL of the following: 1. a physical or electronic signature of the person authorized to act on behalf of the owner of an exclusive copyright that is allegedly infringed; 2. a description of the copyrighted work that you claim has been infringed; 3. a description of where the material that you claim is infringing is located on the site; 4. your address, telephone number, and email address and all other information reasonably sufficient to permit Minus H 2 O to contact you; 5. a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; 6. a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. Notices of claimed copyright infringement should be directed Typographical Errors: In the event a Minus H 2 O product or service is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Minus H 2 O shall have the right to refuse or cancel any orders placed for product or service listed at the incorrect price. Minus H 2 O shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Minus H 2 O shall issue a credit to your credit card account in the amount of the incorrect price. Termination: These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any of them, may be modified or terminated by Minus H 2 O without notice at any time for any reason. The provisions relating to Copyrights and Trademarks, Disclaimer, Claims, Limitation of Liability, Indemnification, Applicable Laws, Arbitration and General, shall survive any termination. User Participation: Minus H 2 O does not and cannot review all communications and materials posted to or created by users accessing the site and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user generated content on the site, Minus H 2 O is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Minus H 2 O reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, © in violation of a copyright, trademark or; other intellectual property right of another or (d) violates any law or regulation or (e) offensive or otherwise unacceptable to Minus H 2 O at its sole discretion. Note that any personally identifiable information you may post or transmit will be treated by Minus H 2 O in accordance with Minus H 2 O’s privacy statement. User Submissions: Except for any personally identifiable information we may collect from you under the guidelines established in our Privacy Statement, any material, information or other communication you transmit, upload or post to this site (“Communications”) will be considered non-confidential and non-proprietary. Minus H 2 O will have no obligations with respect to the Communications. Minus H 2 O and its designees will be free to copy, disclose, distribute, incorporate and otherwise use the Communications and all data, images, sounds, text, and other things embodied therein for any and all commercial or noncommercial purposes. Third-Party Links: In an attempt to provide increased value to our visitors, this site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the “external sites”). However, even if the third party is affiliated with Minus H 2 O, Minus H 2 O has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Minus H 2 O. Minus H 2 O has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such web sites. These linked sites are only for your convenience and therefore you access them at your own risk. Links do not imply that Minus H 2 O sponsors, endorses, is affiliated with or associated with, or has been legally authorized to use any trademark, trade name, service mark, design, logo, symbol or other copyrighted materials displayed on or accessible through such external sites. Nonetheless, Minus H 2 O seeks to protect the integrity of its site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).You should contact the site administrator or Webmaster for those external sites if you have any concerns regarding such links or the content located on such external sites. Claims: Each claim or statement about the effectiveness of Minus H 2 O products and/or each claim or statement comparing the effectiveness of Minus H 2 O products to the effectiveness of other products is expressly limited to North America, unless otherwise disclosed on the site. Disclaimer: Minus H 2 O makes no warranties or representations about the accuracy or completeness of this site’s content or the content of any site or external sites. Minus H 2 O does not filter advertisements or other content that children may view through our sites or “hot-linked” sites, and they could receive content and materials from the Internet and/or advertising that are inappropriate for children. We encourage parents and guardians to spend time online with their children and to consider using an electronic filtering software. THIS SITE AND THE MATERIALS, INFORMATION, SERVICES, AND PRODUCTS IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, MINUS H 2 O DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. MINUS H 2 O DOES NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED IN THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. MINUS H 2 O DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN THIS SITE IN TERMS OF THEIR COMPLETENESS, CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE. THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. Limitation Of Liability: IN NO EVENT SHALL MINUS H 2 O BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL, DAMAGES, OR ANY DAMAGES WHATSOEVER, EVEN IF MINUS H 2 O HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS AVAILABLE FROM THIS SITE. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. Indemnification: You agree to indemnify, defend, and hold harmless Minus H 2 O, its officers, directors, employees, agents, licensors and suppliers (collectively the “Provider”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your Internet account (including negligent or wrongful conduct), by you or any other person accessing the site using your Internet account. Applicable Laws: Your use of this site shall be governed in all respects by the laws of Ontario, Canada. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Minus H 2 O products) shall be in the provincial or federal courts located in Toronto, Ontario. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Minus H 2 O products) must be commenced within one (1) year after the claim or cause of action arises. Minus H 2 O’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Minus H 2 O may assign its rights and duties under this Agreement to any party at any time without notice to you. Minus H 2 O makes no representation that materials in the site are appropriate or available for use in other locations, and access to them from territories where their content is illegal is prohibited. Those who choose to access this site from locations outside Ontario do so on their own initiative and are responsible for compliance with applicable local laws. You may not use or export the materials in violation of Canadian export laws and regulations. Any claim relating to the materials shall be governed by the internal substantive laws of the Province of Ontario. Arbitration: By using this site, you agree that Minus H 2 O, at its sole discretion, may require you to submit any disputes arising from the use of this site, or these Terms and Conditions concerning or, including disputes arising from or concerning their interpretation, violation, nullity, invalidity, non-performance or termination, as well as disputes about filling gaps in this contract or its adaptation to newly arisen circumstances, to final and binding arbitration under the International Rules of Arbitration of the Arbitration Act of Ontario, by one or more arbitrators appointed in accordance with the said Rules. Notwithstanding these rules, however, such proceeding shall be governed by the laws of the province as set forth in the previous section. Any award in an arbitration initiated under this clause shall be limited to monetary damages and shall include no injunction or direction to any party other than the direction to pay a monetary amount. Further, the arbitrator(s) shall have no authority to award punitive, consequential or other damages not measured by the prevailing party’s actual damages in any arbitration initiated under this section, except as may be required by statute. General: Minus H 2 O may revise these Terms at any time by updating this posting. You should visit this page from time to time to review the then-current Terms because they are binding on you. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages at this site.
Returns/Refunds Oops.  Things didn’t work out on this order or shipment?   Please call us so that we can make things right. Before returning any item, you will need to contact us and obtain a RMA - Return Merchandise Authorization.  This is really simple.  Have your order number handy and call our customer service desk.  Once the issue has been reviewed, an RMA will be issued.  This will need to be included with your product return.  Once the item has been return, the appropriate refund will occur.
ADDRESS 156 Duncan Mill Road Suite 19 Toronto, ON  M3B 3N2 Canada
Made with Xara
CONTACT Phone: 416-847-1029 Fax: 416-444-3750